Sunday 26 May 2013

Business Jazz – 25th May 2013 – The Visual Podcast


TOPICS THIS WEEK: Risk, Experimentation and Change


Part of running a business and being an entrepreneur is trying new things.

We're all about connecting with our community on this podcast. We think the most successful businesses are the ones that engage well with their target market. They build communities.

In this week's episode, we talk about changing the podcast to allow us to engage better and more directly with our listeners. In fact, we're thinking about how you can participate in the actual recording of the podcast. One way of doing that is using Google+.

Our conversation leads us to discuss how audiences and companies find each other and how they build relationships. Rather than trying to please everyone all of the time, the better strategy is to please a smaller subset of people who really get your business.

That involves taking a leap of faith. Risk is part of finding your true audience.

The video




Links to people and things we mention

Chris Brogan

New rallying point


You are a big part of the story of this podcast. We'd like you to be an even bigger part of it. To help with that, and to help us have discussions about being genuinely attractive in business, we've established a LinkedIn group. Please knock on the door and we'll let you in.

Country tally


Our confirmed country tally as of this week is: 8.

We know we have listeners in Canada, Ireland, the UK, the USA, the Netherlands, Croatia, Serbia and India. If you live in a country not on this list, please let us know. We're working on an interactive Business Jazz listeners map, which we hope to launch soon.

Listening to the podcast


You can listen to this week's podcast using the player at the top of the post or download it directly here: Business Jazz – 25th May, 2013.

We're also in iTunes. We'd love it if you subscribed or left some feedback.


Business Jazz Players


This podcast is a collaboration of people dotted around the world. Most of us have never met each other. It's quite a story and it's still evolving. 
If you'd like to read what's happened so far, you'll find it here: Our Story.

Monday 20 May 2013

Business Jazz – 20th May 2013 – LegoMan, Storytelling and Being Human


TOPICS THIS WEEK: Storytelling, SOBCon, Social Media Camp, Customer Experience, Customer Clarity


What is your customer's experience?

Jane attended the recent SOBCon event in Chicago. This year's theme was exactly that and she reports back on some of the things she learned and taught about customer experience.

You'll also be introduced to LegoMan.

Jane was also a speaker at Social Media Camp, Canada's biggest social media conference. You'll hear how she hosted a Google+ hangout with participants from around the world. Jane even made the evening news in Canada.


Links to people and things we mention


SOBCon
Social Media Camp
Phil Sorrell's Social Hiking Podcast
David Bailey - An Englishman in the Balkans
Maaike van Dijk - Bokkers/Comma-M (Dutch)
April Ennis
Marti Konstant
Greg McQueen
Chris Brogan

New rallying point


You are a big part of the story of this podcast. We'd like you to be an even bigger part of it. To help with that, and to help us have discussions about being genuinely attractive in business, we've established a LinkedIn group. Please knock on the door and we'll let you in.

Country tally


Our confirmed country tally as of this week is: 8.

We know we have listeners in Canada, Ireland, the UK, the Netherlands, India, Croatia, Serbia and India. If you live in a country not on this list, please let us know. We're working on an interactive Business Jazz listeners map, which we hope to launch soon.

Listening to the podcast


You can listen to this week's podcast using the player at the top of the post or download it directly here: Business Jazz – 20th May, 2013.

We're also in iTunes. We'd love it if you subscribed or left some feedback.


Business Jazz Players


This podcast is a collaboration of people dotted around the world. Most of us have never met each other. It's quite a story and it's still evolving. 
If you'd like to read what's happened so far, you'll find it here: Our Story.

Sunday 12 May 2013

Business Jazz – 12th May 2013 – Bad Service, Dead Cats and Dead Websites


TOPICS THIS WEEK: Customer Service

In this episode, we get into a conversation about customer service.

Roger's website was recently killed stone dead by a rogue squirrelly bracket ({). Unfortunately, the web hosting company didn't make tackling this issue very simple. Listener Dean Read also has a sorry story to tell about replacing a wheel on his car.

Jane relates a story from the other side of the spectrum. Her experience of WestJet. Which prompts Roger to retell a story he heard once heard from the remarkable Dinah Liversidge.

Links to people and things we mention


Chris Brogan
Dean Read
Dinah Liversidge

New rallying point


You are a big part of the story of this podcast. We'd like you to be an even bigger part of it. To help with that, and to help us have discussions about being genuinely attractive in business, we've established a LinkedIn group. Please knock on the door and we'll let you in.

Country tally

Our confirmed country tally as of this week is: 8.

We know we have listeners in Canada, Ireland, the UK, the Netherlands, India, Croatia, Serbia and India. If you live in a country not on this list, please let us know. We're working on an interactive Business Jazz listeners map, which we hope to launch soon.

Listening to the podcast


You can listen to this week's podcast using the player at the top of the post or download it directly here: Business Jazz – 12th May, 2013.

We're also in iTunes. We'd love it if you subscribed or left some feedback.


Business Jazz Players


This podcast is a collaboration of people dotted around the world. Most of us have never met each other. It's quite a story and it's still evolving. 
If you'd like to read what's happened so far, you'll find it here: Our Story.

Saturday 4 May 2013

Business Jazz – 4th May 2013 – Fear


TOPICS THIS WEEK: Fear, Firewalking, The Flinch by Julien Smith, SOBCon, Social Media Camp

Fear is a powerful hurdle we all have to overcome in life. Often, the fear wins out and we don't negotiate the hurdle. Our lives end up poorer for it. We don't progress.

So what can we do to overcome this fear? We discuss solutions ranging from fire walking to smashing plates.

Fear is also a great ingredient in the story of our business. Admitting the fears we have and the hurdles we have to overcome, along with our doubts, makes us human. It makes it easy for others to connect with what we want to achieve. They start rooting for us and following our story.

Brian Moore of Peak Potential at one of his firewalking events. By the way, that's concentration on his face, rather than pain © 2012 Roger Overall

Links to people and things we mention


Chris Brogan
Social Media Camp
SOBCon
Brian Moore, Peak Potential
The Flinch/Julien Smith

New rallying point


You are a big part of the story of this podcast. We'd like you to be an even bigger part of it. To help with that, and to help us have discussions about being genuinely attractive in business, we've established a LinkedIn group. Please knock on the door and we'll let you in.

Country tally

Our confirmed country tally as of this week is: 8.

We know we have listeners in Canada, Ireland, the UK, the Netherlands, India, Croatia, Serbia and India. If you live in a country not on this list, please let us know. We're working on an interactive Business Jazz listeners map, which we hope to launch soon.

Listening to the podcast


You can listen to this week's podcast using the player at the top of the post or download it directly here: Business Jazz – 4th May, 2013.

We're also in iTunes. We'd love it if you subscribed or left some feedback.


Business Jazz Players


This podcast is a collaboration of people dotted around the world. Most of us have never met each other. It's quite a story and it's still evolving. 
If you'd like to read what's happened so far, you'll find it here: Our Story.